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Privacy Policy

Last updated: 30 September 2026. This Privacy Policy applies to www.billcompareuk.co.uk, a trading style of Interactive Results Limited (ICO registration number ZA085098).

Calls to this website's number

This website exists so that you can call us about your gas and electricity. If you call the number shown, we will normally ask you for your name, address and postcode, your current supplier and tariff, what you pay, your meter type and readings, your contact details, and — only if you decide to go ahead with a switch — your bank details for a Direct Debit.

We use this information to check which tariffs are available at your address, to explain your options, and to arrange a switch if you choose to go ahead. Our lawful basis is that the processing is necessary to take steps at your request before entering into a contract, together with our legitimate interests in operating our service.

Calls to and from us are recorded, for training, quality monitoring, to confirm what was agreed, and to meet our obligations to the suppliers we work with and to regulators.

If you decide to switch, we pass the details needed to complete it to the supplier you have chosen. We mainly work with Scottish Power, British Gas and EDF, and each handles your data under its own privacy policy.

About this Privacy Policy

Our Privacy Policy outlines the manner in which we use and share the information provided by you. The UK General Data Protection Regulation describes the procedures organisations must follow in collecting, managing, processing and safeguarding personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. In adherence to legal requirements, personal information must be collected and used fairly, stored safely, and not disclosed unlawfully.

We take privacy seriously and commit to using your personal information strictly in compliance with the law. Your personal information will never be sold, shared or utilised in any way other than what is outlined here and/or explained at the time of data collection.

About us and how to reach us

Interactive Results Limited facilitates connections between individuals seeking information and quotes for products or services and relevant providers. The company is registered in the United Kingdom. You can reach us by:

Interactive Results Limited acts as the Data Controller, holding legal responsibility for the storage and processing of information. In certain instances we may act as Joint Data Controller alongside a partner. We ensure that suitable Data Sharing Agreements are in place to set out roles and responsibilities in the processing of your data.

What data is stored?

In order to respond to your request, we will store your personal details. The data stored typically includes your name and/or business name, address, email address, phone number and details about the product or service you are looking for.

What data is shared?

With your consent, we will share your data with our partners to provide a quote for the product or service you sought information about. This aligns with the explanation provided when your data was collected. Where necessary, we may be required to disclose your information to any regulator or legal entity making such a request. Before sending third-party marketing communications we will seek your explicit consent, and you may withdraw that consent at any time by contacting us.

How long will your data be stored?

We retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, tax, accounting or reporting obligations. Where there is a complaint, or a reasonable belief of potential litigation concerning our relationship with you, we may retain your personal data for longer. In determining the appropriate retention period we consider the quantity, nature and sensitivity of the data, the risks of unauthorised use or disclosure, the purposes of processing, whether those purposes can be achieved by other means, and applicable legal requirements.

Who can access my data, and how is it kept secure?

Access to your data is managed and controlled so that only authorised personnel can access it. Your data is stored on secure servers, and we use industry-approved security protocols and technology to safeguard it.

Lawful bases for processing

This section sets out the lawful basis for processing data about individuals that we collect, store or process, including details you provide at the point of contact, information gathered during discussions about our products and services, data about your use of our website and other online platforms, information retained during an ongoing relationship, and data acquired through our marketing activities.

We do not routinely collect or process special category data. Where this is necessary, we will apply suitable safeguards and seek your explicit consent first.

Your agreement

By visiting our website, responding to our advertisements, submitting your personal data on our website or other platforms, or as necessary for us to provide services to you, you are agreeing that your data may be used in accordance with this Privacy Policy. You can change your preferences at any time, as set out below.

How to opt out

If you wish to opt out of being contacted by us you can do so at any time, and you have the right to request that your personal data is deleted at any time. Please contact us with your request. To opt out of marketing communications from Interactive Results and/or sponsors, email STOP to compliance@interactiveresults.co.uk.

You may also wish to consider the following:

What are your rights?

Where we have obtained, stored or processed your data, we are committed to honouring your individual rights. Under data protection law you have the right to:

You can read more about these rights on the ICO website. There is no charge for exercising these rights, although if a request is clearly unfounded, repetitive or excessive we may charge a reasonable fee or refuse to act on it. We may need to ask you for information to confirm your identity before we act, as a security measure. We aim to respond to all valid requests within one month; if your request is complex or you have made several, it may take longer, and we will keep you updated.

Who do we share your data with?

Your personal data may be disclosed to:

We require the business partners to whom we transfer your data to respect the security of your personal data, to treat it in accordance with the law, and to process it only for specified purposes and in accordance with our instructions.

Energy suppliers

Internet advertising and analytics

We use internet advertising channels, including Google advertising and the display network, to promote our services. Our lawful basis for this is consent and/or our legitimate interests and those of our business partners. Where these companies collect, store or process data outside the UK, we put suitable safeguards in place.

To improve our marketing we analyse user behaviour and website visits on the basis of our legitimate interests.

Security

We have implemented suitable security measures to prevent your personal data from being accidentally lost, used or accessed without authorisation, altered or disclosed. Access is limited to those employees, agents, contractors and other third parties who need it for business purposes; they process your data only on our instructions and are under a duty of confidentiality.

In the event of a breach or suspected breach we will notify the relevant authorities and anyone affected within the timescales required by law.

This website may include links to third-party websites, plug-ins and applications. Clicking those links may allow third parties to collect or share data about you. We do not control those websites and are not responsible for their privacy statements, so we encourage you to read the privacy notice of every website you visit.

Cookies

A cookie is a small file placed on your device by a website. Cookies allow a site to recognise your preferences and help us understand how our pages and adverts are performing. This website asks whether you accept cookies before any advertising or analytics cookies are set. Full details are in our Cookie Policy.

Marketing to children

We do not knowingly collect personal data from anyone under the age of 18, either for registration or for marketing purposes.

Aggregation and profiling

Your data, and that of other BillCompare customers, may be aggregated at postcode or other levels to build statistical and analytical tables. We do not link aggregated data with personally identifiable information.

Data we provide to named third parties, including ScottishPower, may be added to information they already hold about you, such as whether you have been a customer before. They may also carry out profiling to send you targeted communications and determine which products, services and prices to offer you, and may use such data for fraud prevention, debt tracing and anti-money laundering.

Transfers outside the UK

We may from time to time use third-party suppliers to provide all or part of a service to you, and will supply only the personal data necessary for them to do so. Some suppliers may be based in countries whose laws provide a different standard of protection. Where that is the case, we have contractual arrangements requiring your data to be processed to a standard compliant with UK data protection legislation and any applicable ICO guidance.

Legitimate interests

As a direct marketing business we process personal data for commercial benefit and require an appropriate lawful basis to do so. We have carried out Legitimate Interest Assessments, balancing the need for each type of processing against the rights of the individual, and we review these regularly. You can object to processing carried out on this basis at any time.

Changes to this policy

We update this Privacy Policy from time to time. We will obtain your consent for any update that materially affects the sharing or use of your personal data in ways not disclosed in this policy or at the time of collection.

Contacting us and complaints

If you have questions about this policy, wish to exercise your rights, or want to make a complaint, contact us by email at dataprotection@interactiveresults.co.uk or by post to The Data Protection Officer, Interactive Results, 1st Floor, Erskine House, 1 North Avenue, Clydebank Business Park, G81 2DR.

If you are not satisfied with our response you have the right to complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, www.ico.org.uk.